Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at help@shopaccretion.com. The return address will be provided upon approval. Please note: customers are responsible for return shipping cost. 
Items sent back without first requesting a return will not be accepted. 

You can always contact us for any return question at help@shopaccretion.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

First-Time Customer Guarantee

Our return policy applies only to first-time purchases and is limited to one refund per household. Refunds will not be issued for repeat orders of the same product. We reserve the right to deny refunds in cases of misuse, overuse, or abuse of the product or policy. This guarantee is intended to give new customers the opportunity to try our products risk-free.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@shopaccretion.com.